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Help centre & FAQs

Learn how PairMatch scores work, discover collaboration tips, and find answers to the most common planning questions.

PairMatch playbook

PairMatch is designed for pairs who want to coordinate weekends quickly. Start by ranking destinations, pick your preferred weekend bias, and let the comparison lab guide your conversation. You can export the outcomes into the trip planner and keep iterating together.

When the Pair Priority Alignment score reaches 0.7 or higher you have a strong overlap. Use the bonding prompts in the lab rounds to turn that alignment into a concrete itinerary.

Privacy & security

We keep authentication tokens in secure HttpOnly cookies and use short-lived JWTs for the API. Shared trips only sync when you opt in. You can reset tokens and revoke groups at any time from the Account page.

Planning data lives in the region closest to your collaborators. All exports (including calendar files) happen inside your browser so you stay in control of what is shared externally.

Groups & collaboration

Groups centralise itineraries, PairMatch comparisons, and shared notes. Use groups when you want to keep more than two people aligned. Each member can run their own searches; favourites and saved trips stay personal unless you choose to share them.

Coming soon: threaded comments and chat so you can keep discussion in the same workspace as your planning tools.

Frequently asked questions

How does PairMatch compatibility work?
PairMatch blends each traveller's ranked destinations with shared interests. The Pair Priority Alignment score reflects how closely your wish lists overlap, while weekend bias nudges suggestions toward the departures that work best for both of you.
What data is synced when I share a trip?
Trips created in the planner live in your browser until you sync them. When you share a trip, we only store the title, dates, summary, and itinerary blocks needed to collaborate. Sensitive notes and links stay in your control.
Can I invite non-members to collaborate?
Yes. Groups support email invites so friends can join even if they do not have an account yet. Invitees receive a secure link to accept and see the trip details you share.
How is pricing calculated in the preview?
Live searches blend cached fare data with mock pricing so you get fast previews. Connect your account to enable live flight and hotel lookups and see updated totals in your preferred currency.
Where can I report a bug or request a feature?
Use the feedback prompt in the footer or email support@letspickatrip.com. We review suggestions weekly and update the roadmap doc maintained in the repository.

Still need help?

Reach out to our support team or follow the roadmap if you want to see what is coming next.

Email supportView roadmap (GitHub)
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